Returns and refunds
Last updated 21 Oct 2026
Template – the owner must review this before launch. It is not legal advice.
Perishable goods
Because meat is perishable, we cannot accept returns of products that have been delivered in good condition.
Problems with your order
If your order arrives damaged, spoiled, or incorrect, contact us on WhatsApp within 24 hours of delivery with photos of the product and packaging. We will replace the product or refund you.
Cancellations
You may cancel an order before we start preparing it. If you already paid, we refund you by EFT within 7 working days.
Refunds
Refunds are paid by EFT to the account you tell us. A credit note will be issued for your records.